Customer Testimonials

The worst service scheduling I’ve ever seen . You can make an appointment and still have to wait 3 hrs for an oil change. I was told it was because a call center schedules over the service advisor appointments. Now I drive to Another dealer

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Just left service department and I’m feeling totally ripped off. Originally quoted over $1200 for a 30000 mile service. Additionally, I had a low beam that was not working. This was not included in the quote. I told them I could not afford $1200 so they did less services and I was quoted $480 to which I agreed. When I went to pick up car the bill was over $800. I was charged $81 for the light and $200 for installation. I was told by service department that the bulb could not be an after manufacture part. I checked and the part at AutoZone is available ... Read More

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DealerRater - May 22, 2025

Just left service department and I’m feeling totally ripped off. Originally quoted over $1200 for a 30000 mile service. Additionally, I had a low beam that was not working. This was not included in the quote. I told them I could not afford $1200 so they did less services and I was quoted $480 to which I agreed. When I went to pick up car the bill was over $800. I was charged $81 for the light and $200 for installation. I was told by service department that the bulb could not be an after manufacture part. I checked and the part at AutoZone is available for around $50. I was also told that installation could only be done by them which was a total lie. Beware, beware, beware

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False advertising vehicles to get people in the door to rip them off and try to sell something they don’t want. Do not go and waste your time on these liars.

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I had a very disappointing experience. I ordered a part and they sent me the wrong part then tried to blame me for ordering the wrong part. They then said the parts manager was out for extended leave and they could not do an exchange or return. The staff is rude and unprofessional. I will never do business here again and neither should you.

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Called today (13 Sept 2023) to schedule maintenance for my 2007 Chrysler PT Cruiser, and was told that they do not work on vehicles earlier than 2008 models. I was shocked. My wife has a 2004 Honda, and the Honda Dealership in Florence works on her car. The mechanics must be morons who don't know how to work on older cars. Back in 2020, I had it in your shop, and y'all did over $5000. worth of work on it, and it STILL ran like crap, and two days later the engine light was back on. I was told that they couldn't find anything ... Read More

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DealerRater - Sep 14, 2023

Called today (13 Sept 2023) to schedule maintenance for my 2007 Chrysler PT Cruiser, and was told that they do not work on vehicles earlier than 2008 models. I was shocked. My wife has a 2004 Honda, and the Honda Dealership in Florence works on her car. The mechanics must be morons who don't know how to work on older cars. Back in 2020, I had it in your shop, and y'all did over $5000. worth of work on it, and it STILL ran like crap, and two days later the engine light was back on. I was told that they couldn't find anything wrong, and to just "learn to live with the warning light being on." I am DONE with Chrysler because of y'all's incompetence and will be purchasing a brand-new HONDA next week.

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This was absolutely the worst experience to date (7/13/2023), and I didn't think it could get much worse. 2022 Ram 3500 in for fuel filter change, dip stick recall and tire rotation. Dropped the truck off for an 0800 (appointment) on Tuesday and didn't get my truck back until 1730 on Wednesday night, but that's not the real issue as I know there are technician shortages. My main issue was that when I asked if all the items had been completed, I was told absolutely! When my truck was finally brought around it was blatantly clear that I had been lied to ... Read More

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DealerRater - Jul 13, 2023

This was absolutely the worst experience to date (7/13/2023), and I didn't think it could get much worse. 2022 Ram 3500 in for fuel filter change, dip stick recall and tire rotation. Dropped the truck off for an 0800 (appointment) on Tuesday and didn't get my truck back until 1730 on Wednesday night, but that's not the real issue as I know there are technician shortages. My main issue was that when I asked if all the items had been completed, I was told absolutely! When my truck was finally brought around it was blatantly clear that I had been lied to as the tires had not been rotated. How did I know you ask?? the new Firestone tire was still in place from when I it had replaced and the dirty inner doolies were still on the inside and the nice clean rims were on the outside...hmmm not so much. After I had to prove this to them, they rotated the tires. How many people have been cheated out of their money because they don't know to look? This has happened to me twice with his truck hence why the review this time as I brushed the first time off as a mistake. Now back to customer service, I had to initiate all contact as far as updates on my truck. I called, text and even had to use the chat function on the website to get responses. I have purchased two trucks from here and the sales side was great, but service...the worst experiences I have had in my 50 years of life, I will now look for a new dealership for future purchases and service department for maintenance.

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I had a very disappointing experience. After communicating with Jennifer Armstrong at great lengths (email, text, & on the phone), I was absolutely shocked when I arrived at the dealership. After a two hour drive, and being told there would be "no surprises", the vehicle is in poor condition. I specifically asked about smell (which was fine), dents, dings, scratches, imperfections. There were plenty on the exterior (broken taillight, crack in the windshield, several cracks in the grill, scratch on the hood & a door, all the way to the metal, plus many scratches all over the vehicle, ... Read More

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DealerRater - Mar 5, 2023

I had a very disappointing experience. After communicating with Jennifer Armstrong at great lengths (email, text, & on the phone), I was absolutely shocked when I arrived at the dealership. After a two hour drive, and being told there would be "no surprises", the vehicle is in poor condition. I specifically asked about smell (which was fine), dents, dings, scratches, imperfections. There were plenty on the exterior (broken taillight, crack in the windshield, several cracks in the grill, scratch on the hood & a door, all the way to the metal, plus many scratches all over the vehicle, a prominent ding. The interior was nice. The young sales guy wasn't saying the right things to help the situation. He could use more training. When he got a boss, trying to find out his name, he was honest and said the vehicle should have never been put on the lot in the condition it was in. We appreciated the honesty. After all the conversations with Ms. Armstrong, I was willing to give up a day of my life, drag my father on a 4.5 hour round trip, leave my husband at home after having chemo this week, waste a tremendous amount of gas, I go home empty-handed. Just such a disappointment. I had my car title in hand, ready to trade, and drive off with my new-to-me vehicle. Could not be more frustrated and disappointed in the dealership. I don't recommend them. :(. I hope they get the vehicle the repairs it needs to justify the cost. Maybe this was an isolated event, but it should have never ever happened. 🙁

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Great help and support. Jon Duster did great in talking me through getting exactly what I was looking for. I definitely recommend him if you’re looking for a vehicle.

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Great conversation and knowledge about the car and not pushy about it nice and pasent Benjamin sanders

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Purchasing a vehicle was quick and professional. Benjamin Sanders was knowledge about the process and cool guy to talk to during paperwork processing.

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Benjamin Sanders was very helpful, plus he brought me snacks. Nice guy and a great person.

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Terrible dealership. Rude salesmen, poor service department, gets over on new buyers. Marks their cars up to get more money for themselves. DO NOT GO HERE!! EVER!!

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Thank you Sasha from the service department. Without your assistance my warranty would have been null and void. She went out of her way to make things right. Give her a raise!

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Wasted a whole day going to this dealership. Went there and test drove a Rocky Ridge package truck loved it. Before walking in the salesman said the price of 82,000 on autotrader and their website it said 62,000 the salesman stated they couldn’t list anything over msrp which is false. Other dodge dealerships have the package added to the price this is just a way of getting you to the dealership who could buy a truck for 20000 more now today the price says as low as 58,000. I suggest calling ahead and pay close attention to the msrp and the actual price!

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Bought my challenger there new in feb of 2020. They were nice enough but no great deal on price. Took it back for first service 7/12/21. 9300 miles. They couldn't find my appt. that was made online but got me in. Took an hour for oil change and tire rotation. Not bad but the doc fees and taxes made it 31. Dollars more than online prices. So I about expected all that. But when they were done and I went to get iin the car there greasy fingerprints on the hood and all around my door handles. That kinda shows me what kinda ... Read More

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DealerRater - Jul 13, 2021

Bought my challenger there new in feb of 2020. They were nice enough but no great deal on price. Took it back for first service 7/12/21. 9300 miles. They couldn't find my appt. that was made online but got me in. Took an hour for oil change and tire rotation. Not bad but the doc fees and taxes made it 31. Dollars more than online prices. So I about expected all that. But when they were done and I went to get iin the car there greasy fingerprints on the hood and all around my door handles. That kinda shows me what kinda care they must have taken in what they did. Thats it for me.

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This is without a doubt the worst experience that I have had with a dealerships service department. This is going to be a long review, because I want to make sure that I capture all of what was wrong with this experience. THE PROBLEM: My 2017 Ram 3500 Tradesman (Cab and Chassis), failed a DOT inspection due to the emergency brake being inoperable. The brakes were also squealing, so I asked them to check and if they needed to be replaced to go ahead and replace them. This was on a Tuesday morning (25 May 2021), I was told there was only one vehicle ... Read More

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DealerRater - Jun 1, 2021

This is without a doubt the worst experience that I have had with a dealerships service department. This is going to be a long review, because I want to make sure that I capture all of what was wrong with this experience. THE PROBLEM: My 2017 Ram 3500 Tradesman (Cab and Chassis), failed a DOT inspection due to the emergency brake being inoperable. The brakes were also squealing, so I asked them to check and if they needed to be replaced to go ahead and replace them. This was on a Tuesday morning (25 May 2021), I was told there was only one vehicle ahead of me, and I explained the urgency of needing the vehicle back as soon as possible. I was informed that they understood my situation and would do everything they could to accommodate. THE GREENWAY EXPERIENCE: Later that day I was told that the most likely problem was the emergency brake cables (this was a guess, based on information that I gave them from the DOT inspector), 3 of which needed to be replaced. Also, my truck needed a serpentine belt, oil change, rotors, and brake pads. All of the parts would be in by Thursday (27 May 2021) except the emergency brake cables, which would be a week. Since I was not doing anything, but waiting for my truck to be done, I offered to search for the cables. I asked for the list of part numbers needed and they “obliged”. I was handed the list of parts, which was almost immediately taken from me by the mechanic and handed to their parts department. That was the last I saw of that list. So, I went to AutoZone, told them the make and model of the truck and the requested parts, had them the next day, dropped them off at the dealership and continued to wait. While I waited I noticed a 2021 Dodge Tradesman on the lot talked to a salesman, got approved, and told them when my truck in their service department was complete we could make a deal on the 2021 Tradesman. For the record I had no negative experience with the sales team. I checked on my truck one more time before leaving for the day, and noticed absolutely no work being performed. So, I left, disappointed, but still slightly hopeful that it would all come together. I called Thursday morning (27 May 2021), and was told they would have my vehicle ready that afternoon. I show up around 2 PM, and notice there has been very little progress. I ask what is going on and was informed that the ONE truck mechanic they have is on other projects, (keep in mind the only reason I settled on Greenway is because I was told there was only one vehicle ahead of me). Thursday ends up being a bust, vehicle was not completed, but I was given Friday morning as the new completion date. So, Friday 28 May 2021), I get a call at 9 AM telling me that the cables I dropped off are the wrong parts. Almost a whole 48 hours after dropping them off, they finally put eyes on them to discover they are wrong. So now I’m pretty angry, I asked why they didn’t discover this issue 2 days ago, and was informed on their view of the order a truck goes back together, and how it was my fault for getting the wrong parts. I can accept my share of the blame however, I did ask for a list with part numbers which was given to me and quickly taken away. I then requested to have my vehicle put back together so I can go to a shop in Haleyville, who were confident that they could resolve the parking brake issue quickly. This is at 10 AM, so there was plenty of time for me to get to Haleyville and MAYBE have my truck operational the same day. Upon telling them to reassemble my truck so I could go, I was then asked if I still wanted the serpentine belt changed. This came as quite a shock, since the truck had been there for 3 days already. Three days at Greenway and they still had not changed the Serpentine belt. Since they already had the old one off (they took it off on Tuesday 25 May 2021), I had little choice but to allow them to put the new one on, I was informed it would only take 45 minutes. I left to kill some time, came back an hour later to be told they had the wrong belt and the right belt was on the way. No phone call, they just waited for me to come back to inform me of this. I finally got a little rude with the service rep (Greg), who proceeded to put the blame on me for not knowing the order in which a truck is worked on, for bringing the wrong parts, and informed on the other trucks they have been neglecting to work on mine, (Again there was only one ahead of me, and they could have checked the parts when I brought them in 2 days earlier). So, now it’s Friday afternoon, third promised deadline broken, and the belt is on my truck. Ready to pay and leave, I was then asked if I still wanted them to do the oil change….. The oil change that was brought up Tuesday had still not been done. Also, while changing the belt they noticed the idler arm was loose and they could replace it the same day, with no additional labor cost, but the part would be $250.00. I said, “No, give me my truck so I can leave.” They told me they would not be responsible for the belt if I didn’t change the idler pulley. At this point it was 4 PM on Friday and I had no hope of getting to the shop in Haleyville before they closed. I said “I just want my truck back”. I paid and left. THE BILL: It cost me over $2700 for them not to fix the original problem and waste 3.5 days of my life. Essentially they replaced the rotors, brakes, and serpentine belt for $2700.00. They did knock off a whole $250.00 for my inconvenience. I do ask anyone who goes to a dealership service department to check with AutoZone or any other parts place before agreeing to the service department price. The $300.00 brake caliper they charged me for is $80.00 at AutoZone. The $250.00 Idler arm was $90.00 at AutoZone. I did ask them why there was such a huge difference in price for the caliper, but they deflected and tried to change the subject. THE SOLUTION: The shop in Haleyville discovered that nothing was wrong with the brake cables. The problem was that whoever put the parking brake shoes in previously, put them in backwards. This is something that Greenway could have discovered if they would have taken the time to LOOK and not guess. So for the shop at (6729 County Hwy 34, Haleyville, Al) to change the brake pads and change the idler arm, it took 4 hours and $364.00. $49.00 brake shoes and a $90.00 idler arm. Also, while working on my truck, they noticed that the gear oil in the differential was very low, this fluid leaks out when the rear components of a dually are taken apart to change the rotors and brakes. Greenway did not replenish the oil when they took my truck apart. This could have been very catastrophic. FUTURE PROBLEMS: Greenway ordered the 3 brake cables they thought were needed (with my permission), $160.00 that “should” be in this week. So now I have to figure out how to get my money back for unnecessary parts Greenway insisted on ordering without taking the time to discover the real problem with the parking brake (I live in El Paso, TX). If I would have allowed the truck to stay at Greenway I would have waited another week for parts for them to discover that the cables were not the issue, and would have waited longer and been charged more for them to take the wheels back off and MAYBE, FINALLY see what the real issue was. I feel like I was robbed by an incompetent service department, definitely overcharged for parts, and more than likely overcharged for subpar mechanic work. As stated earlier, this was the absolute worst experience I have had with any mechanic shop. I recommend shutting this place down and implementing some training to the employees on how to diagnose a problem and customer service. The sales team are alright, but after the experience in the service department I decided not to buy the 2021 Tradesman. It is a nice truck, but the service department ruined any chance of getting my business or the business of anyone I talk to. I do live in El Paso, but originally from Russellville. I lease my 2017 Tradesman as a hotshot truck, so not only did Greenway severely overcharge me for their incompetence, they prevented me from making $4000.00 for the 5 days my truck was down.

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My wife and I, went in about a month ago to buy her an SUV. During this process they needed to check on our credit. I told them I didn't want a hit on our record. He assured me and my wife this is a soft hit and would not effect the rating. That was a lie, in that it caused a hard hit on both our records. I tried several times to get them to correct it but no one would call me and when I went in, I was told they would have to check with the ... Read More

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DealerRater - Jun 1, 2021

My wife and I, went in about a month ago to buy her an SUV. During this process they needed to check on our credit. I told them I didn't want a hit on our record. He assured me and my wife this is a soft hit and would not effect the rating. That was a lie, in that it caused a hard hit on both our records. I tried several times to get them to correct it but no one would call me and when I went in, I was told they would have to check with the boss and call me. No call or response. I HIGHLY RECOMMEND DO NOT GO TO GREENWAY!!!

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I am happy to say I was pleased with the service I received from Greenway on the order and purchase of my new 2021 Jeep Rubicon. I was especially pleased with the customer service that I received from David Mayfield. He was very friendly and helpful when reviewing with me and showing me how to work all the bells and whistles that my new jeep had to offer and made the process seem to not be so overwhelming. I have no doubt that as long as he's there he will be just as helpful in the future if needed for ... Read More

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DealerRater - May 25, 2021

I am happy to say I was pleased with the service I received from Greenway on the order and purchase of my new 2021 Jeep Rubicon. I was especially pleased with the customer service that I received from David Mayfield. He was very friendly and helpful when reviewing with me and showing me how to work all the bells and whistles that my new jeep had to offer and made the process seem to not be so overwhelming. I have no doubt that as long as he's there he will be just as helpful in the future if needed for any concerns or questions I may have.

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I came in and talked to David Mayfield Jr about the car I wanted. He was helpful right from the start. So professional and friendly. Made the process so easy. I have bought several cars but this was by far the best. He help me set up my apps and got me familiar with everything.

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I know it’s a long review but I wanted to be thorough. I’ve had much the same experience as Mave615. I had been looking at the Ram 1500 Limited Longhorn trucks. Absolutely love the interior. Greenway of Florence of AL had just what I was looking for. I reached out via the internet and Jessica was my first contact. Never got to actually speak with her. Dave diCecco and I talked s couple of times and I will say that Dave was friendly and easy to work with. I made an offer and we did the back and forth ... Read More

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DealerRater - Mar 13, 2021

I know it’s a long review but I wanted to be thorough. I’ve had much the same experience as Mave615. I had been looking at the Ram 1500 Limited Longhorn trucks. Absolutely love the interior. Greenway of Florence of AL had just what I was looking for. I reached out via the internet and Jessica was my first contact. Never got to actually speak with her. Dave diCecco and I talked s couple of times and I will say that Dave was friendly and easy to work with. I made an offer and we did the back and forth dance but finally arrived at a decent sales price. I was initially going to pay cash but with an 869 credit score I qualified for 0% financing. So, why use my money when I can use Chrysler’s for free. I took advantage of the free delivery. I was exceptionally pleased with the two gentlemen who delivered my truck. I live about 2 1/2 hours from Florence, AL in Hendersonville, TN. I was told they would be at my home at 12:00 with my truck. And they were! After signing about 25 papers we shook hands, they gave me a couple folders filled with numerous papers and headed out. I then went out to really look over my new truck. Very clean and full of gas. But, this is where everything went south. I noticed that there wasn’t a temporary tag on the truck nor was the owners manual in the glovebox as usual. I then went back into my house to organize and file my paperwork. All the papers in the folder I received were for the 7 year / 100k mile bumper to bumper extended warranty and the LUX Care interior and exterior 7 year/100k warranty. No copy of my bill of sale! No copies of anything but the $5k worth of extended warranties I purchased. I called Dave, who was very apologetic, and then transferred me to Adam. Must be a different Adam than JaneDo is referring to, NOT. I was promised the bill of sale and my temporary tags would be overnighted. To make a long story short, by the time they arrived the 20 day temporary tags were expired. Then I called them back because the County Clerk had not received the information from Greenways Title Clerk. Again, I was given the, oh how sorry, we forgot. But, it would be overnighted that day. So, for 3 weeks I had a $60k+ piece of driveway art. I finally received my Owners manual but it was for a 2020 model. I really expected an Owners manual for a 2021 truck since that’s what I purchased. Now a month later, I’m still waiting on my 2021 Owners Manual. I now know what they meant when they told me they had “out of sight after the sale customer service”. Once they were out of sight so was the customer service. The only reprieve is that after seeing my truck my sister said she was buying one. I advised her to pay a little more and buy local. One sale list Greenway but probably not the last. And all over simple follow through. Funny that none of the folks I dealt with are listed below. ?? 🤔

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This place is terrible to work with. I negotiated and agreed on a price online before coming in to purchase the car. While going through the process or purchasing it they randomly tried to add $500 or so to the cost of the car ( made up some random reason why the price we agreed to wasn't correct ). Said I wasn't going to buy so they changed their mind on it. This should have been my first hint to walk way from the dealership. Car needed work shortly after I bought it. The 3 extended warranties I bought only covered about 70% ... Read More

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DealerRater - Dec 7, 2020

This place is terrible to work with. I negotiated and agreed on a price online before coming in to purchase the car. While going through the process or purchasing it they randomly tried to add $500 or so to the cost of the car ( made up some random reason why the price we agreed to wasn't correct ). Said I wasn't going to buy so they changed their mind on it. This should have been my first hint to walk way from the dealership. Car needed work shortly after I bought it. The 3 extended warranties I bought only covered about 70% of the cost of the work that needed to be done. Needed "free" oil changed, warranties didn't cover it all ( had to pay about 30% of cost out of pocket ) and it looked like an oil grenade blew up under my hood. Needed a brake flush, they weren't even able to do the job so I had to go to a separate shop to get it done ( which I had to pay for, instead of getting it "free" from my warranty like I should have ) Bought 3 different extended warranties with the used car I purchased from them, went some months later to cancel all 3. I realize they only cancelled 1 of the 3.....I go again a few months later to cancel the other 2.......after days I realize even though I sent in the paperwork for both to be cancelled they only cancelled 1. After two vists to the to the office requesting all 3 warranties be cancelled I still only managed to get 2/3 of them cancelled. Once I emailed them about the 3rd they just ignored my emails. At this point I've simply sold the car and STILL have the 3rd warranty on it while selling it because I'm tired of dealing with them. I will never step foot in a Greenway again.

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Make sure you ask for Adam Bigelow when you go in. He will work within your budget and make you comfortable with your purchase. Highly recommend Adam Bigelow at Greenway CDJR of Florence to anyone looking for a new or used car!

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This is going to be a long review, but here is my experience with this dealership. 9/9/20 - I traveled 2+ hours away to look at a used 2016 Mercedes GL550 with 48k miles. My sales rep was Marie which is the only good experience i had with this dealership. Anyways, I test drove the car and noticed that the car shakes at 70mph and that the brakes need to be checked since the brake sensor light came on. So we took the car to the service dept to balance the tires to see if that would correct the shaking issue but it ... Read More

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DealerRater - Oct 14, 2020

This is going to be a long review, but here is my experience with this dealership. 9/9/20 - I traveled 2+ hours away to look at a used 2016 Mercedes GL550 with 48k miles. My sales rep was Marie which is the only good experience i had with this dealership. Anyways, I test drove the car and noticed that the car shakes at 70mph and that the brakes need to be checked since the brake sensor light came on. So we took the car to the service dept to balance the tires to see if that would correct the shaking issue but it didn't. I told them I will purchase the car under the condition that they fix the shaking issue and inspect the brakes after the purchase. They agreed to the conditions and put in the actual sales contract that they would "fix the shaking issue & Check brakes and correct if there is an issue." They told me there is a Greenway Kia in Antioch TN that I can take it to since its owned by the same owner Greenway, and they would just reimburse them since that dealer is only 10 mins away from me. I agreed to that because who wants to travel 2+ hours every time. I purchased the car and made my way back to TN. 9/10/20 - I took the car to Greenway Kia in Antioch and the Manager was already aware of the issue when I had got there so I dropped of the car and went home. 9/14/20 - The Greenway Kia told me that my lug bolts were stripped and that they didn't have the proper bolt lock remover to open the wheels. I told them that the other dealer took the wheels off while I was there because they balanced the tires. So they told me thats prob how the bolts were stripped since the car didn't have the bolt remover in it. Anyways I had to purchase the bolt remover and new lug bolts and wait for them to deliver so they can take off the wheels to inspect the shaking. 9/16/20 - Lug bolt remover and lug nuts were delivered to Greenway Kia 9/21/20 - Greenway Kia diagnostics were that the car will need new tires. They rebalanced the tires with road force testing and the vibration did not stop. Which CONFIRMS that the car indeed shakes. They also said the brakes seem fine and that the replace brake pads light shouldn't be coming on. No big deal since a brake pad sensor only costs $7 at Autozone and easy to replace so I can do that myself. Anyways at this point Greenway Kia will send the tire quote to Greenway of Florence and will wait for approval. Their quote was around $1400 - $1600 for Michelin or another brand of tires that I cant remember off the top of my head. 9/25/20 - Greenway of Florence finally responded to the quote and said they will not pay for the tires since they are expensive and they "lost" $2500 selling me the car which is complete xx & you know its xx when other workers at the dealership agree that its xx. Anyways Greenway Florence came back and said they found some cheaper tires at Walmart (Atturo tires) and that Walmart would do the install. I was disappointed because they are obviously taking the cheap route on an expensive car, but regardless I agreed to the cheaper tires. Now this is where everything goes to xxxx. I told them what if the tires does not fix the shaking issue, and they said once the tires get installed then they are done with the car since I took it to Greenway Kia and they diagnosed it being the tires. They told me I will have to bring the car to Greenway of Florence so the work can be warrantied and that their service dept can diagnose the shaking issue themselves. So now Im beyond pissed because first they told me to take it to Greenway Kia and now their saying bring it back to Alabama. Regardless I still agreed to bring the car back to Alabama because I want the shaking fixed. 9/26/20 - I took the car back to Alabama and spoke with Marie regarding all the issues I have faced since purchasing the car. She brought the GM over and me and him talked. I told him why was I told to take the car to Greenway Kia in the first place if you guys are only going to tell me to bring it back here. His response was that because he cant guarantee the work at Greenway Kia and he can only warranty the work they do themselves. Makes sense OK. so I told him what if the tires does not fix the issue what then? He said they will fix the shaking issue regardless since its in the contract. So I dropped off the car and went back to TN. 10/13/20 - Went to pick up my car. New tires were installed and service guys said there is no more shaking. Test drove the car and brought it right back because the shaking is still there, its better than before but still there. The Service Manager rode with me and even he confirmed that the car is shaking. When they installed the tires and test drove it they mentioned they never went over 70mph which is the speed I told them it shakes but they never took it to that speed. Service manager was cool and understanding of the situation. He brought over Kevin which is in charge of the whole dealership from what Kevin told me. Kevin came and drove the car with me and the service manager in it and I told him the shaking happens when you cruise at 70mph and stops at 80-85mph. Not once during his test drive did he cruise at 70mph because of all the traffic. He said it doesn't shake and told me he is not going to do anything else with it. He told me that it seems like Im just mad that I didn't get Michelin Tires. I told him your own Service manager acknowledged the shaking. I told him get in the car and let me drive it and I will show you that it shakes, but he said he doesn't have time and has work to do. I told him its in the contract that the shaking will get fixed and its obviously not fixed but at that point he didn't care because he didn't know what the problem was and said it could get to expensive. He kept saying the tires fixed the shaking issue which it obviously didn't. His own Service manager acknowledged the shaking. I offered multiple times today and 2 weeks ago if they will take the car back but got denied. This by far has been the worst dealership experience ever. The only cool people were the sales rep Marie and the Sales Manager ( cant remember his name but he's a big guy) I literally purchased this car on the 9th of Sep and am just now getting it back on Oct 13th with the same shaking issue. How is that even right on any kind of level. Biggest waste of time and money. Stay away from this dealership. I will be moving forward with this and will see what my options are legally

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Bought a new 2020 Jeep Wrangler. The most easy, stress free new car deal ever made in my life. The are great to work with.

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My Sales man was nice, the rest of the staff lied to me Tried to sell me the chevy for more than the bank would loan and the bank refused me after accepting me and after I put 4 new tires because the four on the truck were bald and replaced the window wiper front and back were bad and added some other things

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Excellent service dept They are very courteous and knowledgeable staff. The service dept helps make you more knowledgeable about tour car or truck, plus the parts on them.

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We had a good experience initially they day we bought our new truck. Then we had to return multiple times to bring paperwork to the finance department who kept telling us our income didn’t line up with what we put on the application. They literally couldn’t even add 2 W2s together to come up with an income amount. Then the truck starts ticking & the service department tells my husband that “they all do that,even the brand new ones” A brand new truck should not knock but we have an extended warranty so we aren’t too ... Read More

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DealerRater - Jun 1, 2020

We had a good experience initially they day we bought our new truck. Then we had to return multiple times to bring paperwork to the finance department who kept telling us our income didn’t line up with what we put on the application. They literally couldn’t even add 2 W2s together to come up with an income amount. Then the truck starts ticking & the service department tells my husband that “they all do that,even the brand new ones” A brand new truck should not knock but we have an extended warranty so we aren’t too worried. Then we take the truck in for a head light replacement and oil change and when we pick it up they have us a bill. (Suppose to be free under extended warranty) but they somehow see in computer that we have free oil changes and take care of bill but tell us that they were suppose to give us a coupon book that is kept in glove box and is scanned everytime the warranty is used. So I go into the main dealership to talk to a manager & a lady asks me my name and walks to a general manger and says “ would you like to speak to so and so” and he blurts out “WHAT FOR?!?” So then (Gary,Greg??) comes over there and I tell him about the coupon book and he leaves me standing there for 10 minutes and goes and talks to another man and they print out a copy of the warranty agreement and he brings it to me. I say “I have this already & this isn’t what I need” He said “ well I don’t know what to tell you I don’t have a coupon book” so the general manager doesn’t even know what the so called “coupon book” you’re supposedly suppose to have to access warranty coverage is?? . & the service department says you have to have it but yet the managers don’t even know what it is???? This place is a joke. He was so rude and even laughed in my face at the end when I asked how I was suppose to get the coupon book and then he just walked away. But they KISS xxx if you are trying to buy a car. So the next time we need service and they ask for the coupon book what happens??? These people are clueless and my 5 year old could run a business better!!!! Never again will we buy anything from them & if anybody asks me I’ll let them know how rude they are.

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It started with the purchase which took all day. I showed up and at opening time ready to buy at listed price and left that evening finally after closing time. About mid-day, I told the salesman to have the truck washed and ready since we were waiting so long but that didn't happen and we left with soap still on the paint that evening. The truck has a vibration in the front end and I spoke to the salesman five days after purchase to have it looked at and they said it would be free... but then the Covid-19 ... Read More

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DealerRater - May 28, 2020

It started with the purchase which took all day. I showed up and at opening time ready to buy at listed price and left that evening finally after closing time. About mid-day, I told the salesman to have the truck washed and ready since we were waiting so long but that didn't happen and we left with soap still on the paint that evening. The truck has a vibration in the front end and I spoke to the salesman five days after purchase to have it looked at and they said it would be free... but then the Covid-19 lockdown happened. Now I call them after the stay-home order was lifted and they say it has been too long even though the truck only has 1000 miles on it. when I tried to call back I get sent to a voicemail box that is full and has an error message. I would not spend mine or your money ever again... too many good dealers out to waste your time here.

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Had an issue with work performed, thankfully Mike Fowler, service manager, went over and beyond after made aware of prior service complaint. If something isn’t right let Mike know, he gets 5 stars from us.

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Brian is very professional and good to work with , serviced my Jeep was timely ,and was considerate about the health of the workers and customers.

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All friendly helpful on time gave the prices they gave me and time of work was always on time I will use them again if needed

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Friendly employees,good service and reasonable rates. We were able to get an appointment at a good time and service was quick when we got there.

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I had a great experience. Everyone was very thoughtful and kind. I will definitely bye my next vehicle from this dealership and refer my friends.

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David was very professional and worked hard to put me in the vehicle that I wanted. He made me feel welcome and was really down to Earth.

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Thanks for your quick service! I am completely satisfied! Will be glad to reccomend to anyone. I had a Recall and it was handled very quickly in my opinion. Thanks so much!

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Paid nearly $140 to get a headlight replaced because the last time I did it myself and it was a 4 hour xxxxx of a job. So THIS time I decided to take it to the 'pros'. $140 later, your 'pros' had put SIX scratches in the paint around my headlight. Did I mention that my 2014 Ram had NO scratches on it when I brought it in? I will not EVER buy a CDJR again because of the service department in Florence Alabama.

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Had to return twice after purchase to redo paperwork that finance made errors on. Was lied to. worst car buying experience I’ve ever had

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Bryan and staff done a good job on getting my truck serviced upon arriving and in a timely manner as always great people to deal with

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The dealership was very helpful. They helped me find the best vehicle that fits my lifestyle. I got a great deal and helped me find the best monthly payment.

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Had a good purchasing experience from first contact via internet thru closing. I would not hesitate to recommend Greenway to anyone looking for a Jeep.

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The vehicle had a coolant leak/ smell, technician found that the radiator cap was faulty. Thank you for the fast service and great service everytime.

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I have owned at least 20 new vehicles so a lot of car servicing. This was the bottom of barrel. I will not go back. Other than the service I went to buy a new truck. That wont happen.

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Quick service, knowledgeable and honest staff. Service manager should be commended for his honesty. Only issue was could not locate remote for TV in waiting room. Great price with coupon I had.

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I would like to give a big shout out to Greenway CDJR of Florence, am very well pleased and satisfied with the salesman and staff on the purchase of my 2020 Dodge Challenger. Will highly recommend them to family and friends. Thanks Greenway CDJR.

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I would like better communication. Like when you keep my car overnight I should be informed. And when I cAll. I should get answers quickly.

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Had an excellent experience with them. Gordon Embry was great. Professional and no pressure making for a great shopping experience. Everyone I dealt with was great.

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The experience was REALLY great. I’ve enjoyed being helped by Jay Jackson and the rest of the crew. I’m looking forward to purchasing another vehicle from them in the future.

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I have been at the dealership twice recently both times without an appointment. Both times I was have difficulty with minor issues that I couldn’t resolve on my own. Each time I was worked right in any the issue was resolved. Since no parts were necessary I was not charged. I appreciate that the service department is always polite and oh so helpful. When they say come on back if you need anything they really mean it!

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Friendly, professional, everyone made the process easy, good price. A great expience and like the new Greenway. Would recommend to others because you will see green!

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Awesome car buying experience. Fast did not take all day THE CAR WAS DETAILED NICELY. REALLY WOULD RECOMMEND THIS DEALERSHIP TO ANYONE LOOKING TO PURCHASE A CAR....AWESOME

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I like the fact that I was able to schedule an appointment the same day I called. They were also pretty quick with the oil change.

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I wish I could leave a negotiable score. They never do what they say they will do. Never on time. I will never do business or let any of my family do business with this company again.

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In for rough idle, Jason diagnosed worn cam which apparently is common with MDS engines. Tracy and Jason are very knowledgeable and completed the repair within 2 days.

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I was surprised how easy it was to go into a dealership and find someone who was genuinely interested in what I needed. Gordon Embry was friendly, knowledgeable and made me feel comfortable there.

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Professional and friendly people always good service and quick wish there was snacks in waiting lounge but great place other than that and always friendly

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Knowledgeable,fast and professional cant ask for anymore.For me saturdays are the only days i'm able to have work done and they met that need no problem.

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I was not able to take my due to having to work, but they tooked care of my car and it's back running smoothly.

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I was very happy with the salesman and the commitment and concern of the whole crew to make me happy! I would highly recommend Greenway !!

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They were very helpful and very friendly. They fixed my car and I am very pleased. I also liked the fact that I could leave my car and they drove me to work in Sheffield. I had a dream experience.

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I had to take my truck in for a factory recall update &the staff was very friendly. I was out the door in less than 30 minutes.

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I was in and out in a very timely manner. I was personally greeted with a smile. The Service man was very friendly and professional.

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Great service from Stanley Davidson I highly recommend him I’ve bought two cars from him everyone there was great and helpful they follow up and check to see how everything is going after the sale makes you feel appreciated

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Brian is a good employee for you. He goes out of his way to help all the customers that come into your dealership . I am glad he’s my service rep. Thank You M Shipley

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Never a problem with this service center or their employees. Only issue was with the way Fiat Chrysler doesn't allow the service center to program key fobs without receiving a code from them by email which took until the next day in my case. This needs to be changed immediately!

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In and out. No problems. They do what they say they will do. Great people to work with. No complaints fast and Courteous service A-1

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I have had a lot of engine trouble. It drinks too much oil. The team was helpful in getting me an engine covered under warranty as it only had 32000 miles. They were always friendly and helpful.

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Service person was polite, understand my needs, quick to process the service. Plan to continue to have service with Greenway. Also, easy to set appointment..

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Bryan and the other employees were great to work with. He got our truck fixed fast and kept me informed of what was going on. Everyone was super friendly and helpful.

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They were all very helpful and patient with me in my search for the right car. I will recommend them to my friends and family.

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I believe if someone was as unhappy with what they purchase and slapped them in the face with half of the price they gave for it i would try my best to make them happy.

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Great service I will most definitely recommend people to come buy a vehicle from this group of people. They made sure I was satisfied with my purchase.

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Everyone was very friendly and helpful. We are from out of town and we had to get this done before hitting the road. They did a good job.

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Great people to do business with. They have something for everyone and will get it if I they don’t! I walked away feeling great about my purchase!

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The service staff is very friendly and knowledgeable it was very easy to make a service appointment for my 2019 Challenger that fit my scedule Brian and Corey are excellent to work with and answered all my questions will definitely be coming back.

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Corey was amazing! He explained every detail of the service work that needed to be done. He was courteous, kind and patient with my concerns

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My salesman Jay Jackson had pretty much everything waiting on me when I got there. Everything was explained to me in great detail. One of the fastest car buying process I’ve ever been through. They were fair and got my payments where I needed them. It was definitely a wonderful experience and of course I absolutely love my new 2020 Ram Rebel quad cab!

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CDJR in Florence, Alabama is a great place to get your vehicle serviced. Quick, efficient, friendly workers. Bryan, the Service Manager is amazing. I always make sure that he is there when I take my Jeep in for servicing. Keith did a great job changing the oil in a timely manner. I would recommend CDJR to anyone needing work on their vehicle.

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As usual, friendly and professional service without any hard over selling of services. Bryan is probably best Service Department Manager I’ve ever dealt with. Appointments easy to make..including same day for urgent issues...and if parts need to be ordered, they squeeze me in day of arrival. Best part is I’m treated well even though I didn’t purchase my truck from this dealership.

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Everyone was great and had the recall repairs done in less time than expected. Everyone was very nice. I was able to use the shuttle to work & back so that was wonderful.

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The maintenance crew was knowledgeable punctual informative and friendly. They do good work. I have used this place for regular maintenance many times and have never been disappointed in the service

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I had 2 vehicles serviced, a 2019 Jeep Grand Cherokee and a 2017 Hellcat2. The people were friendly and service was prompt. It was a good experience.

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Great Service! Took a little longer than expected. Bryan was very knowledgeable and friendly. Customer waiting area was warm and nice. Plenty of water and coffee.

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Very friendly helpful service staff. Same for sales staff. Service was completed except for one thing. This is the reason I gave 4 instead of 5 stars. I asked for the tire pressures to be reset after rotating the tires. This wasn’t done.

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Smoothest Process I have had when buying a car. Tesha was willing to put in the time and work to find the truck I wanted. I gave her my build sheet and she went to work and located one a few hours away. In two days I had the truck I was looking for!

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Very professional and timely. Was able to schedule an appointment over the phone, and the service team was very helpful. I was able to drop my vehicle off early.

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The sales team went the extra mile to get the vehicle I wanted from another dealer. Very satisfied with the experience and the friendly way I was treated.

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Bryan and the mechanic that worked on my car were professional and courteous. I highly recommend them both. My car is running great again. Thank you.

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David Mayfield was very good to deal with. Straight forward on pricing and cash for trade in Would recommend to anyone in the market for a new vehicle.

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Jay Jackson and Bryan in service department have gone well beyond my expectations of helping me with the purchase and service of my vehicle. Would highly recommend.

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They were a pleasure to work with. When a minor problem emerged with my used vehicle they immediately took care of it. I could not be more pleased with my experience there.

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Great experience. Got me in and out with no worries.had some recalls and it was taken care of very quickly. Bryan made me feel like he cared about helping me get what I needed. Thanks

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Appointments kept and services performed within resonable time limits. All employees strive to make you as comfortable as possible and insure your business is welcome.

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Purchased a first vehicle for our 19 year old. Very friendly & welcoming! Thanks Jay Jackson! We definately recommend Jay for anyone looking to purchase another vechicle!

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I had a problem with my car telling me it was time far a software update. The service people were very nice. I was in and out in about 30 min as they had said it would be. They solved the problem and yes I will go back again when I decide to trade cars.

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Stopped in for a routine maintenance oil change and check on the cause of a check engine light. Prompt, expedient service, told me all about the check engine light and what it would cost to replace the thermostat. This was way more information than had ever been provided by my normal Jeep Dealership. Excellent customer service. I most likely will be back for any further service work.

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I had so much anxiety about trying to find a new car when my Jeep went out however from the first moment I set foot at CDJR I was set at ease Jay worked tirelessly to get us into a car that worked with our family & our budget. I love our 2015 Dodge Dart & the pricing for with our budget flawlessly. I couldn't have asked for a better job done.

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Everyone always greet u with a smile has great customer service it's like they never has a bad day I would highly recommend service

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We were not sure we were even going buy a car when we went to look. Jay was super friendly and made every effort to find us what we were looking for and in the price range we were looking for as well. We made ourselves at home in the dealership, even ate pizza and watched part of the Alabama vs. LSU game while we waited. I would definitely recommend Greenway CDJR of Florence to anyone looking to purchase a new or used vehicle in the future.

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They check everything and let you if there is anything that needs replacing or repaired and tell you how much it cost so you know while they still have your car and send you a text

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Fonda and Bryan are very helpful and make sure you taken care of. They let you know if they find something else wrong that need to be replaced.

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